You're very welcome @harlequinuk. Generally speaking, those on the Openreach access network may be entitled to the following compensation under the Automatic Compensation Scheme for one of these issues: £8.40 per day if the service has stopped working and isn't fully restored after two full working days, £26.24 per appointment if the engineer doesn’t turn up, or cancels with less than 24 hours notice, and £5.25 per day if we don’t activate the service when we said we would (including the day it should have gone live).
As you're on the CityFibre access network and therefore not included in the Automatic Compensation Scheme for broadband and home phone services, but looking to pursue compensation given the issues and hurdles you've faced, we can certainly take a closer look once the issue has been resolved and your service has been activated - this is so that we have an accurate time frame.
When the time comes your compensation request can be looked into by our Home Broadband team either via Live Chat online, social media, or over the phone on 191 free from a Vodafone mobile (03333 040191 from any other UK phone - charges depend on the network provider).
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