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05-01-2024 06:51 PM
Had fiber connected by Openreach yesterday. All went well and it was a simple process which seemed to work perfectly. Broadband connected on the new Fiber in a couple of minutes and all good.
This morning I woke up to no broadband and a solid RED PON light on the ONT box. Anyone know what this RED PON Light is indicating? Working from home this is my worst nightmare.
05-01-2024 07:08 PM
I didn't think the Openreach ONT had red lights. I thought they were all green and were either on/off or flashing.
What do the lights on the Openreach modem mean? | BT Help
05-01-2024 07:53 PM - edited 05-01-2024 07:53 PM
Only the LOS led has a red option. If it is the LOS led is red it indicates a good connection but no service. Power cycling is the first option here, followed by a factory reset on the router if that fails.
05-01-2024 08:22 PM
As you'll see from the photo there is no LOS led only a red PON led. I have Power cycled the ONT and the router and completed a factory reset on the router but no change. Actually I've done this three or four time today while talking to Vodafone but no change. Also it seemed Vodafone could not connect to the router, suggesting a complete loss of connection.
05-01-2024 08:35 PM
@AidG wrote:As you'll see from the photo there is no LOS led only a red PON led.
Unfortunately it may take quite a while before your picture is moderated, and we can see it. Posting to a picture hosting site is really the only way around it,
05-01-2024 08:46 PM
Thanks Jayach. Not obvious that the picture can only be seen by me .
Hopefully this link works https://photos.app.goo.gl/krSpLAiWVbo53UGP8
05-01-2024 09:16 PM
Thanks @AidG we can see it now.
Looks like they have combined the LOS and PON lights into one on that model. Either way only Openreach (via Vodafone) can really cure it,
Hope they don't take too long.
23-01-2024 06:24 PM
I have the exact same issue. Mine was installed yesterday and hasn't been working since this morning. Working from home as well! How long did it take to resolve your issue?
24-01-2024 10:10 AM