New vodafone FFTP order / equipment

[sgrazier]

Hello 

I ordered FFTP 3 weeks ago , open reach scheduled to install in 5 days time 

Still not received any router , have checked order as says parcel not yet dispatched ..

Wondering when they should be dispatching router for installation ?

Thanks 

[Jason]

Hi @sgrazier. We understand how concerning this must be. As we don't have access to your account via the Community to take a closer look at the delivery and dispatch status of your router, can you please instead get in touch with our Social Media team? 

[sgrazier]

Hi @Jason  all good router dispatched today , thanks for your help 

[Gemma]

@sgrazier - this is great to hear! Thanks for updating the thread 😊