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11-07-2022 01:27 PM
Hi I have been informed that today is the activation date for my service but when typing in the password to devices I keep getting the incorrect password message. For devices where I can scan the QR code or use WPS I seem to be able to get a connection but it's a problem for devices where this cannot be done.
11-07-2022 01:51 PM - edited 11-07-2022 02:20 PM
You are probably typing the password wrong. They can be quite complicated. if you have a device that you have already connected, then log in to the router at http://192.168.1.1 (using the other password on the router) and go to the Wi-Fi tab and scroll down to the bottom, click the Display Characters button and check it's what you think it is. I like to copy it and paste it to a text document, for future reference.
11-07-2022 01:55 PM
Hi Thanks for the reply but I checked my typing of the password several times. The only thing that I can think I could have typed incorrectly was that I did not leave a space between the 4 groups of 4 characters and typed them as a single string
11-07-2022 02:17 PM
It is correct to not type the spaces, It's just broken up like that for our benefit.
If you use a QR code scanner on a phone, you should be able to confirm the password that way.
06-10-2022 02:24 PM
I am having the same issue - all of a sudden cannot type in password, QR code fine. Its a problem as a new phone needs WIFI typed in as you cannot access the camera.
06-10-2022 03:24 PM
Does the new phone not have WPS? Why does the camera on the new phone not work?