Meant to be activated but still not a week on.

[johnnyc77]

Well not impressed with Vodafone so far meant to be activated on 2/8/24 but now a week on still not activated, made numerous phonecalls web chats, with promises to get me up and running, I feel like I'm being lied to. And actually have because they told me that openreqch would contact to arrange a appointment when they don't do that.

Sky worked fine why doesn't this work.

[johnnyc77]

I tried that social media before it was pointless, they just told me to phone up same number I have been calling.

[johnnyc77]

Problem is I was porting my number and don't want to lose that, also I think I'm outside the cooling of period, but it could be argued that they haven't provided me with a service yet.

[johnnyc77]

Well today they had open reach engineer come out who advised the router is faulty, called Vodafone who advised have to wait a further 3 days to speak to tech support to order a new router as my order is listed as open and cannot do this until then.

Absolutely disgusting company.

And if any moderators come on here don't ask me to contact through twitter as that's a waste of time.

[Jayach]

Hopefully, if the Openreach engineer is correct, a new router will cure it.

However, in the meantime, have you tried connecting to the router and checking if the DSL stats are showing anything?

Also, which router do you have the Power hub or the Ultra?

[johnnyc77]

Thanks for the reply.

It's the white power hub. I logged in last weekend as it's my dad's broadband so I'm not always there.

A new router may solve it if vodfone would send one out but I have to wait 3 days to talk to technical team for some reason.

[Jayach]

Your pictures have now been moderated,

The fact the DSL stats look fine, means you are connected to the local cabinet without problems.

In that case it is highly unlikely that the router is faulty, which means it can only be a problem at Vodafone with them not authenticating you, or the connection back from the cabinet is not connected to Vodafone. 

[johnnyc77]

Thanks that's what I thought when I looked, that there is a connection there as the speed are there, but it's not connected at another end unfortunately at the moment Vodafone won't put me through to any sort of tech support, so I can't get any support.

At least they can't say it's connected incorrectly.

[Gemma]

@johnnyc77  It isn't good to hear this isn't resolved yet. I understand you've mentioned you've already contact us on Social Media before. Please send us another message there and ask us to escalate this further (when you message, please mention you've been asked to get in touch from here). 

[johnnyc77]

And I tried again Gemma, i don't understand why you get your customer to contact a department who cannot do anything to help.

[johnnyc77]

And still not connected is this ever going to happen Vodafone, what was point in sending engineer out of you take no notice.