Need to cancel broadband installation

[Alleister]

I cannot contact Vodafone, I've tried telephone, live chat, nothing works. I need to cancel social tariff broadband being installed next month.

Don't want to waste engineers time.

[Jayach]

What do you mean by "nothing works". I've never had a problem calling them on 08080 034 515 (unless you consider a long wait sometimes a problem)

Also live chat on https://www.vodafone.co.uk/bbservcd/ works for me. (if you get the never ending spinning circle, try a different browser)

[Alleister]

Spinning circle, yes.

Cannot get through the robot hoops to speak to a human.

I will not waste anymore of my time, rather I will wait for the call 2 days before installation to advise I am not proceeding. Of course, the modem will have arrived by then; I will return in a prepaid bag.

[Jayach]

The link I provided bypasses the brain dead bot Tobi. 

[Alleister]

The link just spins, eternally.

[Cynric]

@Alleister  Try the link that @Jayach gave you in a private browser window. Try the phone number that he also gave you. It is unusual for these solutions not to work.

[Alleister]

Thank you, both, for your help.

Used Firefox and was able to access chat.

The communication was polite, professional and a swift resolution.

***** Service

Again, thank you, both.