No phone line, and silver address with Openreach

[Slamdog]

Hi all,

I want to take a VF broadband package, but unsure how it's handled with no existing line, and only being a silver address.  The house once had a telephone, but the previous owners were with Virgin media for 20 years, so I'm guessing it's just dropped of the database. All house either side of me are gold addresses by the looks of it, so I'm the anomaly.

Would VF get the line installed for me, and would the cost be included or reduced for that install?

[BandOfBrothers · Accepted solution]

Hello @Slamdog 

This similar thread may help 》Broadband-connection/New-line-installation. 

Also the Broadband Team will be able to further officially clarify.

Broadband-and-Home-Phone-FAQs. 

08080 034 515 or try Broadband Live Chat. 

Also from Broadband-connection/Silver-account-status-to-gold-status 

"That you'd a connection before now, as Vodafone at present can only provide to Gold addresses "

Please read the above thread from 2019 as you may need to liase with the Vodafone Social Media Teams to get up to date clarity on a Silver Address Status. They however don't private message anymore from the forum.

Use the options in Contact-us-for-account-specific-queries. 

🌈Stay Safe  🌈 

[Slamdog]

Thanks, that's what I needed.

[BandOfBrothers]

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@Slamdog wrote:

Thanks, that's what I needed.

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I'm glad I could provide a solution for you.

Would you consider marking my reply as the solution @Slamdog 

🌈 Stay Safe  🌈 

[Slamdog]

Done!

[Slamdog]

Sorry just to mention, it is the cp who has to make the request to Openreach to convert to gold status. If VF can''t do that, then it does mean having to go with someone else, and I guess that would have to be BT themselves.

I'll ask anyway.

[Slamdog]

Vodafone said they can't provide me a phone line or convert me to gold. 

I have gone with Zen who are willing and able to get this done for me.

Thanks anyway.

[Stubbo]

Hey @Slamdog 

Sorry to hear we weren't able to provide you with a phone line or gold account, glad to hear you're all sorted now! If you're ever interested in any other Vodafone products, you know where to find us 😁