Hi , we took out Vodafone Broadband back in September and at the time Openreach was pulling cables for full fiber, person online checked and confirmed we could upgrade to full fiber as soon as it was live.
We received an openreach email last week confirming all was live and searching our post code on the Vodafone web site confirms full fibre can be ordered at our address.
my question is, I’ve seen on here a few having issues “upgrading” is it pot luck ? Have others upgraded with no issue? is it best to call? What department is best ? We did try upgrading via the Vodafone app but it kept throwing out errors.
We are calling to sort to tomorrow, as we are both home, just want to make sure was doing it the right way so it goes smoothly.
.....so an hour and a half on with CS and we are sorted.
There was an issue, our address was only live for new customers taking full fibre, not upgrades, seem new gets priority when new areas are added to the system. But our CS rep was a trouper and sorted after speaking with their manager and a different broadband team. Basically having to close the original broadband account and set up as a new one, I think they tried adding the address on the upgrade path but that didn't seem to play ball on the system.
So all being well Openreach here in a weeks time to pull the line to the house.
Not sure if feed back makes it from here to the CS team and we only had her first name, but well done to Hella for sorting everything out for us. Am happy to supply our number onto a community manger so thanks can be passed on directly.
So we had our openreach visit today, all did not go according to plan
Tbf the guys that came today were really good, but couldn’t complete as the original install team didn’t finish the fibre pull to the bottom of our road, approx. 50m missing, even though they noted on the system that it was.
They have installed the box in the house, drilled and left a coil of cable, noting on the system that additional fibre and ducting was needed. They did say that further up our road it looked like a neighbour was in the same position with white marking dotted down to their plot.
My question, will the same road / path install team come out to complete the pull / install missing ducting, for both at the same time , now my jobs been updated on the system?, or is that a bit of a stretch? The 1 stage team seem to think about 2 weeks?
We are lucky we was only upgrading, if moving to another supplier they may have cut us off in prep for a change over