Anyone had this experience and any tips aside from choose another ISP?
I have had Vodafone fttc broadband since they started in this field. It works fine but have decided to upgrade to the full fibre Pro service now that our road has had fibre installed.
After 4 failed upgrade orders I’m losing the will to continue. I requested to keep the old copper landline number with this move to full fibre, we don’t call out but having had the landline number for 30 years we have friends and relatives that call on it hence want to retain it.
The crunch, I’ve been told by VF that the order to upgrade is failing each time with the first step on the openreach side, seems they cannot accommodate retaining the landline number and have said I could try placing a new order thus losing the landline number which as noted we want to retain. Other option was to wait a few months and try again.
I’m astonished that the move to full fibre cannot be done due to me wanting to retain the number, I get that some folks just use mobiles but there must be a lot of folks like us that will want to keep their landline for incoming calls when as a nation I understand that we will all be subject to the copper to fibre move in 2025.
Thoughts?
