After ordering a FTTP upgrade from FTTC - was emailed to say a new router would arrive 2 days in advance of the install date. Nothing was despatched or arrived.
Dec 21 - Openreach (well, a contractor) arrived and fitted the line, no issues. Engineer suggested plugging in existing router. That did seem to work for internet, but not digital voice.
Dec 22 - restarted router to see if digital voice would activate. Not only did voice stay broken, but the internet itself also stopped working - flashing red light on the router (in groups of two). Contacted Vodafone live chat, was told activation was still in progress and both internet and voice would definitely be back by tomorrow.
Dec 23 (early afternoon) - internet and voice were both still broken, with the red internet light on the router flashing away. This time I did the automated diagnostic through the app, which raised a fault automatically. To VF’s credit, within minutes everything came online (I suspect someone triggered an auth refresh like others on this forum have had to have done when connection dropped out the day after activation). Happy times, full speed ahead! The end?
Dec 23 (evening) - Router goes offline again, but this time Openreach ONT has a red light. Uh oh
Dec 24 - phoned VF (previous fault still open so straight through to second line) - Openreach engineer booked for 28th (ouch but understandable). Christmas without internet and phone it is…
Dec 28 - Openreach arrive, turns out this time the line had physically broken - fixed there and then, router automatically reconnected itself and everything was fully back up and working. Now the end surely?
Dec 29 (early afternoon) - I receive a text saying everything is up and running and they’ll close the fault in 3 days…. At literally the EXACT same time, the router drops connection again (amazing coincidence, or not??!!) - red flashing internet light on the router, groups of two, just like on Dec 22. ONT is all green lights this time. Phoned VF, was asked to email photos of the ONT serial number and the router WAN port to ensure the cable was plugged in right (sigh), then it would "immediately" be escalated to 3rd line support.
Dec 30th - no change and no contact so phoned again, was told they now need photos of the ONT ports and router lights (?!). And again then told it would be "immediately" escalated.
Jan 3rd - no change, no contact.
For this latest issue (Dec 29th onwards) they do seem quite fixated on the phone with asking about the network ports. Not sure why as it’s been working fine in between each issue occurring so the networking setup is OK. Feels like it’s a case of finding the right person to do whatever they did on Dec 22 to bring the router back online, although I do accept it may be something different this time. Just feels like I’m being told to check random things!
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