Switch BT>Voda

[88Nevis]

I signed up for Voda fibre ( already connected to the house - currently a BT customer )

I was given an activation date, which passed and after 30 days was given a credit to my account.

I enquired when I would be live, and was told it was in fact live now, although my BT was still working.

The agent told me, because I had been given a new number by Voda, it was up to me to cancel the BT line, is this correct, I thought everything would be handled by Voda ?

When I connect the router I get a solid white light, but no internet connection. Is this because it’s picking up the BT signal but can’t connect to it ?

I’m a bit loath to cancel BT - I never received confirmation of activation from Voda, so I’m not at all sure I’m connected.

[88Nevis]

Sadly it’s all been a complete mess. Today I got a text message saying an engineer was going to call me from an 0808 number, not 60 secs later I got another text saying they had tried to call me but there was no answer. Clearly the engineers were just trying to clear their backlog. That was the last straw. I cancelled the contract today.

[jooliepie]

I’m having the same issues. No one at Vodofone taking ownership and I’m getting passed from pillar to post. Unable to speak to ANYONE who can help. I would never use this company and will never recommend 🤬

[Cynric]

@jooliepie  Please just stick to one thread to avoid confusion.

https://forum.vodafone.co.uk/t5/Broadband-activation/Cancellation-disaster/m-p/2730631#M3039