I had such high hopes. Good speeds. New fibre network. Competitive prices. Known brand. Installation happens on the Friday 20 th Dec. I should have known better just before Christmas. CF engineers put up line. Connected router but left saying it would all work after firmware updates. It did not. And the problem is my current provider switched off ( as Voda phone handled the switch over ) . I spent over an hour with Voda phone. Who decided it was the router and would dispatch another one that would not arrive until 24 th. I decided to test the system with a new router using the Voda phone log in details that supply for customers who don’t want the rather useless hub they provide . No joy. More back and forth and then on Sunday a Voda phone tech decided to escalate and call out city fibre. Monday I loose most the day with the CF engineers trying get Voda phone to find the router as they claim the line is perfect. They leave and Voda phone try again and again. By 4 pm the Voda phone tech say it’s the line and not them . The router is fine . Even though they have ordered a replacement. And apparently city fibre have asked to come back to the house even though the engineers said it was fine. Confused , I am and really cross as I have lost probably about 14 hours of my time so far. It’s Christmas Eve and I have to wait in for another visit. Fortunately I have been able to revert back to an old sim based router I got working. It’s actually running most of the tv and gaming equipment well. So i will I suspect by the end of the day cancel this contract. As I have no confidence that city fibre and Voda phone know how to run a full fibre network. And I suspect it is city fibre because I have my parents on NOW on the open reach system with no problems. I ah Waldo now found a lot of people who say drop offs on city fibre are common. The problem as I see it . You dig up a road and throw some cable down but running data and signalling over fibre requires good technical operatives not construction workers.
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