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13-04-2022 10:01 PM
I rang up today in order to say that I'm moving house. An appointment has been arranged to activate broadband in my new flat.
But I just got an email saying that
"Based on the date your service is due to end, we estimate your Early Termination Fee will be £131.37"
I'm not leaving Vodaphone! And I very much can't afford that!
Am I seriously going to be charged £131.37 just for moving house during my contract?
14-04-2022 12:49 AM
Did you go via the moving home process? Moving home with broadband | Vodafone
If you are moving your contract there should be no charge, but you may be expected to enter into a new contract.
14-04-2022 11:37 AM
Hey there @RedNettle - it's great to hear you're taking us to your new home 🏘 as you're keeping your service, there shouldn't be an Early Termination Fee.
Please come and speak to my team on Social Media, so we can make sure you don't get billed for it.