Broadband activation
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Still awaiting activation 4 days after install

Currently on day 4 of internet light flashing red on router 4 days after fibre was installed. No service light on the fibre ONT also. When I call customer services just keep getting passed from department to department to try and get this sorted. At ...

Incorrect password

Hi I have been informed that today is the activation date for my service but when typing in the password to devices I keep getting the incorrect password message. For devices where I can scan the QR code or use WPS I seem to be able to get a connecti...

Froggy59 by 2: Seeker
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credit score

Hi, I moved to the UK six months ago, I work and have all the utilities registered to me with automatic debit.How can i get a broadband if i don't have a three year credit score? So who comes to live in the UK cannot use the internet for 3 years?Than...

can CityFibre install FTTP to me?

I tried to order a 910 MBS FTTP connection [Removed] in Mid July, (account [Removed], order no [Removed]) but City Fibre were not able run the cable, due to 'not enough bandwith in not area' (or something like that!) even though thr vodafone website ...

No connection

HiJust had broadband installed today and I have no internet connection (flashing red light on TGH3000).Phone app prompts me to enter hub password but will not accept it, says no internet.Tried to do a network service check but it just says no active ...

Miggs by 2: Seeker
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Activiation

Hi my broadband should have be live yesterday so waiting. They say hopefully by Monday. Not great when we live in a rural area with limited mobile!!. It sounds like the problem other people mention no ip address assigned. Spoke to three different peo...