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Advice about FFTP and phone

muff13
4: Newbie

‎18-02-2023 05:22 PM - edited ‎18-02-2023 05:39 PM

I'm rather confused about full fibre. At the moment I am a customer of Plusnet for my broadband (not fibre) although I have a phone contact with Vodafone. Shortly I will have full fibre installed directly into my house. I will not stay with Plusnet as I understand that I cannot plug in my landline phone to their router. As I need to keep my landline and existing number, I was wondering if this is possible if I signed up to full fibre from Vodafone and got the router from them?  I should add, at present my phone is with BT.

I

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3 REPLIES 3

Cynric
16: Advanced member
16: Advanced member

‎18-02-2023 07:42 PM

Have a search in the forum and look for VoIP while we wait for a moderator to appear.

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Techguy1
4: Newbie

‎18-02-2023 07:51 PM - edited ‎18-02-2023 10:38 PM

Yes it should be possible, your number should be transferred to Vodafone if you select yes I want to keep my number when signing up, although wait for someone more knowledgeable to verify this!  It is possible to connect a phone to the Vodafone hub, all the VoIP settings should already be in the hub.

Andy
Moderator
Moderator

‎20-02-2023 02:36 PM

Hi @muff13 👋 As long as you select the option to keep your number when you sign up, this should not be a problem. We will then place this request to the previous provider as part of your activation with us.