Amazon firestick issues

[TERRILOU88]

Ive recently changed to Vodafone and since changing ive not been able to connect my firestick ive done everything it says on Google I.e reboot both wifi and firestick, unplugging both, Factory reset my firestick everything and I still can't connect. I even purchased a new firestick thinking it was my firestick but can't even set it up due to not connecting. My old firestick connects through my phone but it buffers and freezes and infuriates me..... Help!!! I have tried contacting Vodafone but the chat service is off and I can't find an email or phone number 😫 

[Jayach]

Assuming you have the Power Hub, have you tried compatibility mode?

[TERRILOU88]

Yes I have the power hub what's compatibility mode? 

[Jayach]

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@TERRILOU88 wrote:

Yes I have the power hub what's compatibility mode? 

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It's a mode that allows devices that have problems with WPA3 to connect, it will create a new SSID.

 

[TERRILOU88]

That's on..... I've been on my hub manager but it still doesn't connect to wifi 

[Jayach]

I no longer have a Firestick, moved to Roku, but can you try connecting with WPS?

Just what happens when you try to connect?