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18-10-2024 08:05 PM
Hi everyone I apologise in advance for my foundation knowledge related to this but I have read through a few posts now and I am stumped.
We have just swapped from virgin to vodafone. I used to use the virgin hub in modem mode and used the Asus as the main router. We have just had full fibre installed today and I am trying to connect from the ONT to the Asus router but not look getting internet connection. Ive seen some posts regarding PPPoe and login details to setup the router with the new broadband but Im lost.
Can someone help please, ive attatched a picture of the ONT just incase I have explained anything
18-10-2024 08:14 PM
You need to contact vodafone support and ask them for your PPPoE login details first. Copy/paste those details from the chat window as the characters are made somewhat ambiguous by the font they use.
https://vodafone.co.uk/bbservcd
TThis link bypasses the rather dumb AI. Once you have your details there's a thread already started that should help you
18-10-2024 08:35 PM
Just on with support now waiting to get the PPPoE details ... they sound a bit apprehensive to give me it but I am on hold, I can see that forum link you have sent is inactive now do you have another one that is active still?
Thanks for your help
18-10-2024 09:48 PM
That was a bad link. Try this one