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Broadband connection

Broadband Pro - Daily dropouts in DSL

cs12345678
2: Seeker

My VDSL connection seems to drop at least once per day.  Although I have 4G backup it is not instant and if I am on a Teams call it drops me out.

 

Extracts of the logfiles are below.  Can anyone help?  Is this a line fault?

Time Category Severity Log Details
29.06.2021 11:48:47 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:48:46 wan Notice Interface 'wwan' is now down
29.06.2021 11:48:46 wan Info Terminated data session 0
29.06.2021 11:48:45 wan Notice Interface 'wwan_4' has link connectivity loss
29.06.2021 11:48:45 wan Notice Interface 'wwan_4' is now down
29.06.2021 11:48:44 wan Debug Waiting for data session 0 to terminate
29.06.2021 11:48:44 wan Info Terminating data session 0
29.06.2021 11:48:44 wan Notice wwan (3875): Command failed: Not found
29.06.2021 11:48:44 wan Notice wwan (3875): network.interface.wwan_4
29.06.2021 11:48:44 wan Notice wwan (3875): Command failed: Not found
29.06.2021 11:48:16 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:48:15 wan Notice Reloading firewall due to ifup of wan (pppoe-wan)
29.06.2021 11:48:14 wan Notice Interface 'wan' is now up
29.06.2021 11:48:14 wan Notice Interface 'wan6' is setting up now
29.06.2021 11:48:14 wan Notice Interface 'wan6' has link connectivity
29.06.2021 11:48:14 wan Notice Network alias 'pppoe-wan' link is up
29.06.2021 11:48:14 wan Notice Interface 'wan6' is enabled
29.06.2021 11:48:14 wan Notice Network device 'pppoe-wan' link is up
29.06.2021 11:48:14 wan Notice Connect: pppoe-wan <--> vlan_wan
29.06.2021 11:48:14 wan Info Using interface pppoe-wan
29.06.2021 11:48:14 wan Info Renamed interface ppp0 to pppoe-wan
29.06.2021 11:48:14 wan Warning Write gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:48:14 wan Warning Connected to ##:##:##:##:##:## via interface vlan_wan
29.06.2021 11:48:00 wan Warning Read gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:48:00 wan Notice Interface 'wan' is setting up now
29.06.2021 11:47:59 wan Info All TMS 3AH setup calls completed Successfully.
29.06.2021 11:47:59 wan Info All TMS 1731 setup calls completed Successfully.
29.06.2021 11:47:59 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:47:59 wan Info All TMS 1731 setup calls completed Successfully.
29.06.2021 11:47:59 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:47:58 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:47:58 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:47:58 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:47:57 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:47:57 wan Notice Interface 'wan_tag' is now up
29.06.2021 11:47:57 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:47:57 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:47:57 wan Notice Interface 'wan' is enabled
29.06.2021 11:47:57 wan Notice Interface 'wan_tag' is setting up now
29.06.2021 11:47:57 wan Notice Interface 'wan_tag' has link connectivity
29.06.2021 11:47:57 wan Notice 8021q 'vlan_wan' link is up
29.06.2021 11:47:57 wan Notice Network device 'ptm0' link is up
29.06.2021 11:47:57 wan Notice Interface 'wan_tag' is enabled
29.06.2021 11:47:56 wan Notice Interface 'wan_tag' is disabled
29.06.2021 11:47:56 wan Notice Interface 'wan_tag' is now down
29.06.2021 11:47:56 wan Notice Interface 'wan_tag' has link connectivity loss
29.06.2021 11:47:56 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:47:56 wan Notice Network alias 'vlan_wan' link is down
29.06.2021 11:47:56 wan Notice 8021q 'vlan_wan' link is down
29.06.2021 11:47:56 wan Notice Network device 'ptm0' link is down
29.06.2021 11:47:55 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:47:55 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:47:55 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:47:55 wan Notice Interface 'wan' is disabled
29.06.2021 11:47:55 wan Notice Interface 'wan' is now down
29.06.2021 11:47:52 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:47:51 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:47:51 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:47:50 wan Warning Read gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:47:50 wan Notice Interface 'wan_tag' is now up
29.06.2021 11:47:50 wan Notice Interface 'wan' is setting up now
29.06.2021 11:47:50 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:47:50 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:47:50 wan Notice Interface 'wan' is enabled
29.06.2021 11:47:50 wan Notice Interface 'wan_tag' is setting up now
29.06.2021 11:47:50 wan Notice Interface 'wan_tag' has link connectivity
29.06.2021 11:47:50 wan Notice 8021q 'vlan_wan' link is up
29.06.2021 11:47:50 wan Notice Network device 'ptm0' link is up
29.06.2021 11:47:50 wan Notice Interface 'wan_tag' is enabled
29.06.2021 11:47:36 wan Debug Action augment completed with return code 0 on interface wwan after 196.08ms
29.06.2021 11:47:36 wan Debug Running augment action on interface wwan
29.06.2021 11:47:36 wan Debug Queuing augment action on interface wwan
29.06.2021 11:47:36 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:47:34 wan Notice Interface 'wwan_4' is now up
29.06.2021 11:47:34 wan Notice wwan_4 (1088): Switching to bound; server 10.0.0.1 assigned ip 10.8.121.108 (leasetime 518399 T1 259199 T2 453599)
29.06.2021 11:47:34 wan Notice wwan_4 (1088): Switching to requesting (server 10.0.0.1 offered ip 10.8.121.108)
29.06.2021 11:47:33 wan Debug Action augment completed with return code 0 on interface wwan after 129.14ms
29.06.2021 11:47:33 wan Debug Running augment action on interface wwan
29.06.2021 11:47:33 wan Debug Queuing augment action on interface wwan
29.06.2021 11:47:33 wan Info Adding intercept reason: "wan_down"
29.06.2021 11:47:32 wan Debug Action connected completed with return code 0 on interface wwan after 175.69ms
29.06.2021 11:47:32 wan Notice Interface 'wwan' is now up
29.06.2021 11:47:31 wan Debug Running connected action on interface wwan
29.06.2021 11:47:31 wan Debug Queuing connected action on interface wwan
29.06.2021 11:47:31 wan Notice wwan_4 (1088): Switching to selecting
29.06.2021 11:47:30 wan Notice wwan_4 (1088): Starting in init
29.06.2021 11:47:30 wan Debug Action setup completed with return code 0 on interface wwan after 558.36ms
29.06.2021 11:47:29 wan Notice Interface 'wwan_4' has link connectivity
29.06.2021 11:47:29 wan Notice Network device 'wwan0' link is up
29.06.2021 11:47:29 wan Notice Interface 'wwan_4' is setting up now
29.06.2021 11:47:29 wan Notice Interface 'wwan_4' is enabled
29.06.2021 11:47:29 wan Notice Creating wwan_4 interface on wwan0
29.06.2021 11:47:29 wan Debug Running setup action on interface wwan
29.06.2021 11:47:29 wan Debug Queuing setup action on interface wwan
29.06.2021 11:47:25 wan Info Adding intercept reason: "wan_down"
29.06.2021 11:47:24 wan Notice Interface 'wwan' is setting up now
29.06.2021 11:47:23 wan Notice Interface 'wan6' is disabled
29.06.2021 11:47:23 wan Notice Interface 'wan6' is now down
29.06.2021 11:47:23 wan Notice Interface 'wan_tag' is disabled
29.06.2021 11:47:23 wan Notice Interface 'wan' is disabled
29.06.2021 11:47:23 wan Notice Interface 'wan' is now down
29.06.2021 11:47:23 wan Error Failed to get IP for interface pppoe-wan
29.06.2021 11:47:23 wan Notice Interface 'wan6' has link connectivity loss
29.06.2021 11:47:23 wan Notice Network alias 'pppoe-wan' link is down
29.06.2021 11:47:23 wan Notice Network device 'pppoe-wan' link is down
29.06.2021 11:47:22 wan Notice Interface 'wan_tag' is now down
29.06.2021 11:47:22 wan Notice Interface 'wan_tag' has link connectivity loss
29.06.2021 11:47:22 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:47:22 wan Notice Network alias 'vlan_wan' link is down
29.06.2021 11:47:22 wan Notice 8021q 'vlan_wan' link is down
29.06.2021 11:47:22 wan Notice Network device 'ptm0' link is down
29.06.2021 11:45:48 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:45:47 wan Notice Interface 'wwan' is now down
29.06.2021 11:45:47 wan Info Terminated data session 0
29.06.2021 11:45:46 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:45:46 wan Debug Waiting for data session 0 to terminate
29.06.2021 11:45:45 wan Notice Interface 'wwan_4' has link connectivity loss
29.06.2021 11:45:45 wan Notice Interface 'wwan_4' is now down
29.06.2021 11:45:45 wan Debug Waiting for data session 0 to terminate
29.06.2021 11:45:45 wan Info Terminating data session 0
29.06.2021 11:45:45 wan Notice wwan (32172): Command failed: Not found
29.06.2021 11:45:45 wan Notice wwan (32172): network.interface.wwan_4
29.06.2021 11:45:45 wan Notice wwan (32172): Command failed: Not found
29.06.2021 11:45:16 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:45:15 wan Notice Reloading firewall due to ifup of wan (pppoe-wan)
29.06.2021 11:45:14 wan Notice Interface 'wan' is now up
29.06.2021 11:45:14 wan Notice Interface 'wan6' is setting up now
29.06.2021 11:45:14 wan Notice Interface 'wan6' has link connectivity
29.06.2021 11:45:14 wan Notice Network alias 'pppoe-wan' link is up
29.06.2021 11:45:14 wan Notice Interface 'wan6' is enabled
29.06.2021 11:45:14 wan Notice Network device 'pppoe-wan' link is up
29.06.2021 11:45:14 wan Notice Connect: pppoe-wan <--> vlan_wan
29.06.2021 11:45:14 wan Info Using interface pppoe-wan
29.06.2021 11:45:14 wan Info Renamed interface ppp0 to pppoe-wan
29.06.2021 11:45:14 wan Warning Write gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:45:14 wan Warning Connected to ##:##:##:##:##:## via interface vlan_wan
29.06.2021 11:44:56 wan Warning Read gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:44:56 wan Notice Interface 'wan' is setting up now
29.06.2021 11:44:56 wan Info All TMS 3AH setup calls completed Successfully.
29.06.2021 11:44:55 wan Info All TMS 1731 setup calls completed Successfully.
29.06.2021 11:44:55 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:44:55 wan Info All TMS 1731 setup calls completed Successfully.
29.06.2021 11:44:55 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:44:55 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:44:55 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:44:55 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:44:54 wan Notice Interface 'wan_tag' is now up
29.06.2021 11:44:53 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:44:53 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:44:53 wan Notice Interface 'wan' is enabled
29.06.2021 11:44:53 wan Notice Interface 'wan_tag' is setting up now
29.06.2021 11:44:53 wan Notice Interface 'wan_tag' has link connectivity
29.06.2021 11:44:53 wan Notice 8021q 'vlan_wan' link is up
29.06.2021 11:44:53 wan Notice Network device 'ptm0' link is up
29.06.2021 11:44:53 wan Notice Interface 'wan_tag' is enabled
29.06.2021 11:44:52 wan Notice Interface 'wan_tag' is disabled
29.06.2021 11:44:52 wan Notice Interface 'wan_tag' is now down
29.06.2021 11:44:52 wan Notice Interface 'wan_tag' has link connectivity loss
29.06.2021 11:44:52 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:44:52 wan Notice Network alias 'vlan_wan' link is down
29.06.2021 11:44:52 wan Notice 8021q 'vlan_wan' link is down
29.06.2021 11:44:52 wan Notice Network device 'ptm0' link is down
29.06.2021 11:44:52 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:44:52 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:44:52 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:44:52 wan Notice Interface 'wan' is disabled
29.06.2021 11:44:52 wan Notice Interface 'wan' is now down
29.06.2021 11:44:48 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:44:47 wan Notice Starting: /usr/bin/tmsctl 1731-2 start -i vlan_wan -a MEG2 -l 2 -m 3
29.06.2021 11:44:47 wan Notice Starting: /usr/bin/tmsctl 1731 start -i vlan_wan -a MEG1 -l 1 -m 2
29.06.2021 11:44:46 wan Warning Read gracefulRestartPath = /etc/ppp/pppoesession_vlan_wan
29.06.2021 11:44:46 wan Notice Interface 'wan_tag' is now up
29.06.2021 11:44:46 wan Notice Interface 'wan' is setting up now
29.06.2021 11:44:46 wan Notice Interface 'wan' has link connectivity
29.06.2021 11:44:46 wan Notice Network alias 'vlan_wan' link is up
29.06.2021 11:44:46 wan Notice Interface 'wan' is enabled
29.06.2021 11:44:46 wan Notice Interface 'wan_tag' is setting up now
29.06.2021 11:44:46 wan Notice Interface 'wan_tag' has link connectivity
29.06.2021 11:44:46 wan Notice 8021q 'vlan_wan' link is up
29.06.2021 11:44:46 wan Notice Network device 'ptm0' link is up
29.06.2021 11:44:46 wan Notice Interface 'wan_tag' is enabled
29.06.2021 11:44:36 wan Debug Action augment completed with return code 0 on interface wwan after 188.50ms
29.06.2021 11:44:36 wan Debug Running augment action on interface wwan
29.06.2021 11:44:36 wan Debug Queuing augment action on interface wwan
29.06.2021 11:44:34 wan Debug Action augment completed with return code 0 on interface wwan after 136.96ms
29.06.2021 11:44:34 wan Debug Running augment action on interface wwan
29.06.2021 11:44:34 wan Debug Queuing augment action on interface wwan
29.06.2021 11:44:33 wan Info Removing intercept reason: "wan_down"
29.06.2021 11:44:32 wan Notice Interface 'wwan_4' is now up
29.06.2021 11:44:32 wan Notice wwan_4 (29326): Switching to bound; server 10.0.0.1 assigned ip 10.228.152.130 (leasetime 518399 T1 259199 T2 453599)
29.06.2021 11:44:32 wan Notice wwan_4 (29326): Switching to requesting (server 10.0.0.1 offered ip 10.228.152.130)
29.06.2021 11:44:31 wan Debug Action augment completed with return code 0 on interface wwan after 172.11ms
29.06.2021 11:44:30 wan Debug Running augment action on interface wwan
29.06.2021 11:44:30 wan Debug Queuing augment action on interface wwan
29.06.2021 11:44:30 wan Info Adding intercept reason: "wan_down"
29.06.2021 11:44:29 wan Debug Action connected completed with return code 0 on interface wwan after 172.67ms
29.06.2021 11:44:29 wan Notice Interface 'wwan' is now up
29.06.2021 11:44:29 wan Debug Running connected action on interface wwan
29.06.2021 11:44:29 wan Debug Queuing connected action on interface wwan
29.06.2021 11:44:27 wan Notice wwan_4 (29326): Switching to selecting
29.06.2021 11:44:26 wan Debug Action setup completed with return code 0 on interface wwan after 340.41ms
29.06.2021 11:44:26 wan Notice wwan_4 (29326): Starting in init
29.06.2021 11:44:26 wan Notice Interface 'wwan_4' has link connectivity
29.06.2021 11:44:26 wan Notice Network device 'wwan0' link is up
29.06.2021 11:44:26 wan Notice Interface 'wwan_4' is setting up now
29.06.2021 11:44:26 wan Notice Interface 'wwan_4' is enabled
29.06.2021 11:44:26 wan Notice Creating wwan_4 interface on wwan0
29.06.2021 11:44:26 wan Debug Running setup action on interface wwan
29.06.2021 11:44:26 wan Debug Queuing setup action on interface wwan
29.06.2021 11:44:22 wan Info Adding intercept reason: "wan_down"
29.06.2021 11:44:21 wan Notice Interface 'wwan' is setting up now
29.06.2021 11:44:21 wan Notice Interface 'wan6' is disabled
29.06.2021 11:44:21 wan Notice Interface 'wan6' is now down
29.06.2021 11:44:21 wan Notice Interface 'wan_tag' is disabled
29.06.2021 11:44:21 wan Notice Interface 'wan' is disabled
29.06.2021 11:44:20 wan Notice Interface 'wan' is now down
29.06.2021 11:44:20 wan Error Failed to get IP for interface pppoe-wan
29.06.2021 11:44:20 wan Notice Interface 'wan6' has link connectivity loss
29.06.2021 11:44:20 wan Notice Network alias 'pppoe-wan' link is down
29.06.2021 11:44:20 wan Notice Network device 'pppoe-wan' link is down
29.06.2021 11:44:20 wan Notice Interface 'wan_tag' is now down
29.06.2021 11:44:20 wan Notice Interface 'wan_tag' has link connectivity loss
29.06.2021 11:44:20 wan Notice Interface 'wan' has link connectivity loss
29.06.2021 11:44:20 wan Notice Network alias 'vlan_wan' link is down
29.06.2021 11:44:20 wan Notice 8021q 'vlan_wan' link is down
29.06.2021 11:44:20 wan Notice Network device 'ptm0' link is down

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3 REPLIES 3
Farai
Moderator

We can help you investigate if there are any issues with the line @cs12345678. If you'd like some help with this, please drop us message over on Social Media here and someone will be more than happy to get the ball rolling for you 👍

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Jayach
16: Advanced member

Personally I would call Vodafone on 08080 034 515.

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cs12345678
2: Seeker

I have done and they are on the case and have escalated to OpenReach

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