Broadband down for a full 24 hours.

[Bkyly]

I’ve contacted Vodafone serval times since 8am. Each time I was fobbed off. I’ve been told ‘the engineers are working on it’ ‘it won’t be long now’ and my personal favourites ‘it will only be 1 or 2 hours’ and ‘definitely solved before 12am’ …and here we are 12.16am, no internet since 12.30am YESTERDAY. No help from Vodafone, and it’s looking a lot like nothing is being done to fix this issue. 

[Amanda]

Hello @Bkyly I'm sorry to hear you're without service and I know how important it is to stay connected. 

We'll need to take a look at your account, to check what's happening and what we need to do to get you back up and running. 

Please pop my team a message over social media - if you remember to include a link back to your post here, you won't need to repeat yourself either 🙂 

[g0ofe]

Same experience except it's Day 5 here. Keep being promised "contact from Cityfibre within 24 hours" since Monday, but "nada".

[Mark]

I'm sorry to hear City Fibre haven't been in touch as expected @g0ofe. So we can chase this for you, please pop us a message by following the link in @Amanda's message.

[g0ofe]

Trust me.. I've been chasing this up every day.

Unfortunately I've been (painfully) contacting you all week and all I get each time is a meaningless fob-off saying Cityfibre will call me within 24h. I use those words because that call NEVER comes. Looking at minimum  8 day outage now.

This is really NOT on.

Sorry to be so blunt.

Not bothering to call today as it's the weekend, as nothing will happen until Monday anyway.

Actually considering cancelling my connection if this situation is unchanged at the end of next week, on the basis that it would be quicker to get a new connection provisioned with a new (Which? recommended)  provider with a proper customer service, than it would be to get this fault fixed. My pay monthly account would follow once my current contract ends.

I can't keep having this pain every time my connection develops a fault.

[aileron346]

I’m now on day 9 of a similar situation and being told that City Fibre are actually working on it. It’s so frustrating. The absolute worst thing about my issue is that BB has sprung into life for a small part of every day… so anyone looking at daily data use might week think that it was fairly okay.

It would be a bit better if refunds were pinging into my bank for every disrupted day. 
The test of any ISP is how they manage service problems; I’m now on my 3rd major problem since the summer; on between the service has been perfect. 

[RIANSCOTT]

Ditto, I'm on day 9 too, what appalling service! I have asked for some type of mobile service like I used to have with the pro service I was part of a few years ago but they wouldn't offer me anything. Today I got the months bill and I thought that bill should be a more than a quarter less because they haven't provided the service for 9 days.
Vodafone have been supplying my broadband since 2016 so that's 8 years without a single drop of broadband. As soon as I swap to vodafone fibre (cityfibre) I lose 9 days of my life on the phone trying to sort out no connection.

[Cynric]

@RIANSCOTT Replying to a thread that's 2 years old may not get much traction.