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Broadband dropping and not recovering

NickH60
3: Seeker
3: Seeker

Hi, I'm a new customer and I managed to get going with Broadband on Thursday and I'm using the supplied HHG2500 router. Every day I've completely lost connection with the internet and only a reboot will get the router to connect again. Doing a "Reconnect" in the router menu does nothing. In the Overview page I just see something like "no connection". At this point a reboot is the only thing I can do and it reconnects at a sensible speed, 40/9.6 (this time) and previous times down to 37/6.8, so not bad.

The logs show nothing about the failure.

 

The router has its WiFi off and has a single wired connection to my server using the Exposed Host Function - effectively a DMZ - (the server acts as a firewall/router).

 

How can I troubleshoot this or is it the expected performance of the HHG2500?

11 REPLIES 11

Peterowt
2: Seeker
2: Seeker

@NickH60 thank you bro share your experience, local router do same issue.

Cynric
16: Advanced member
16: Advanced member

.@Peterowt You are replying to a three year old thread, you may get more luck if you start a new one.