Broadband connection

E-mail for 2nd/3rd Line Tech Support

Does anyone have a direct e-mail address for 2nd or 3rd tier support? I have some info pertaining to my currently open fault on my gigafast connection, and it will be pertinent to e-mail and show them directly rather than trying to explain it over t...

Resolved! Current Rate and Maximum Rate during DLM explanation

Hi all, I'd like to gain an understanding about the Vox3.0 router as coming from Sky they only ever showed one figure for sync speed in their router. I was quoted I could receive upto 62Mbps download. I understand I'm currently going through DLM as I...

What's the best way to manage router wifi channels?

Hello,We've been having problems with our wireless broadband recently and it's down to the wifi channels the router decides to select as the best one. For some reason the option that the router chooses for the channel gives us slower speeds that if I...

Why am i not on fast path

Hi can anyone help me as the vodafone customer service team do not even know what fastpath or latency is . Not even the second line team . Im a gamer and ping matters more than speed. can anyone see by my below stats why im on interleved connectio...

Can anyone help me with a trace route to standardlife.co.uk (193.138.107.106) ?

Was working fine until a couple of days ago. I don't really know how to interpret the data: 1 vodafone (192.168.0.1) 1.251 ms 0.860 ms 0.790 ms 2 host-212-158-250-37.dslgb.com (212.158.250.37) 5.760 ms 5.991 ms 6.258 ms 3 63.130.104.194 (63....

Can't use split wifi channel 5Ghz - keep getting incorrect password

My router went off line for 4 weeks when I was away and ever since then I cant access the 5Ghz wifi as it keeps saying password not recognised ( I have tried changing the password on the vodafone broadband app and even using the original but it will...

Gigafast (Customers unable to view service status or scheduled work which may cause disruption)?

Hi All, Well just had Gigafast die for the second time in a couple of days (service down for approximately 20 - 30mins). A chat with support to enquire if the Gigafast (CityFibre) service had or was experiencing any issues, or if any scheduled work w...

Vodafone Router drops connection

Hi there, I recently switched to Vodafone fiber and recieved a Vodafone gigabox router (Gigabox SHG3000). The problem is that the internet drops for around a minute almost 5/6 times an hour every single day and its quite frustrating to say the least....

Fibre Optic Box & Master Socket

Hi, I was wondering if the fibre optic box that gets installed is linked to the master socket? Need to have the router upstairs but my master socket is downstairs, and would like to know before the engineer visit on monday any help would be massively...

Problem internet

Good morning, my internet has stopped working, the router is ok and the fiber modem has only two green LEDs on the outside

Community home

Forum Posts

E-mail for 2nd/3rd Line Tech Support

Resolved! Current Rate and Maximum Rate during DLM explanation

What's the best way to manage router wifi channels?

Why am i not on fast path

Can anyone help me with a trace route to standardlife.co.uk (193.138.107.106) ?

Can't use split wifi channel 5Ghz - keep getting incorrect password

Gigafast (Customers unable to view service status or scheduled work which may cause disruption)?

Vodafone Router drops connection

Fibre Optic Box & Master Socket

Problem internet

London underground wifi

Upgrade Time….?

Changed MAC filtering and accidentally blocked all...

Essentials Broadband Can't Re-register

Landline reset with Ultra II router?

Skytune internet radios not connecting since fttp

Samsung TV won't connect

Master Socket

High latency - new full fibre 910

Pro II Broadband - Old or New Hub