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Broadband drops every hour

Uniiveer
1: Seeker

After 10 days of Vodafone investigating why my Broadband speed was very slow, they finally improved the speed to 25Mbs but now nearly for a week my internet drops every hour for about 5 mins. It was slow but ok before. So it is not really good for Vodafone. You are about to loose a customer. 

Screenshot_20201010-173917_Vodafone Broadband.jpg

 shame very friendly support team but vodafone spend too much time and effort on collecting feedback rather than technical support. How can I have 26Mbs and no internet? It is a joke..

1 REPLY 1

MarkD
Community Manager
Community Manager

Hi @Uniiveer, we know how important it is to have a stable internet connection. We would recommend that you contact our Facebook or Twitter team so they can take a look at your account and check what's happening the service. You can find all the contact details here