Can't unblock router

[julietilly22]

Hello, I blocked the router accidentally yesterday in the app and now I can't get it back on. When I tried to u toggle it back on I got some kind of error message. After restarting the app, and signing back in,  it's now asking me to set up my  connection to the wifi which I can't because it's blocked! I'm going to have a very disgruntled household when they wake up 🤦‍♀️

[Charlotte]

Hello, @julietilly22. I hope you're well.

I appreciate the importance of being connected, and that we need to get your router back up and running. I'd recommend reaching out to the Broadband Support Team here, so that they can help you to unblock the router.