Hi, I have been getting the connected without internet for 2 days solid on all devices. Customer service have been completely unhelpful, has anyone any idea how to resolve this? Rely on the internet for work and they are refusing to send an engineer out to me, have sent them all the photos/evidence they have asked for. They keep telling me there is no fault their end and it must be my device...all of them for 2 days? They have been horrible to deal with and the last person I spoke to was quite cheeky, even tried to sell me a dingle and a sim only contract mid call! Any help would be appreciated. Thanks
The THG3000, the app won't even open. Keeps saying oops we ran into a problem. App doesn't need updated, tried deleting it and reinstalling it, same thing. Vodafone have ran tests their end and saying all OK, but it's still not working
If the internet LED is white on the THG3000, you are connected to Vodafone, so we need to try to discover why you are getting "no internet" on your devices.
The tech team were in contact again, now saying that the router was updated on Tuesday and my router has been showing as inactive ever since.. even though the multiple people I've spoken to before this said no issues with router or line. They did something their end then got me to leave router unplugged for 3 hours, which I did but still no joy. I work from home so this is so frustrating.
