FTTP available as a new customer with Vodafone but it's not available to upgrade

[Narbar]

Hello, 

Openreach finished installing FTTP broadband on my street in September 2023.  I have the email notification to confirm.

I can get FTTP with any other provider including Vodafone as a new customer.

Unfortunately when I have tried to upgrade FTTP is not available on the upgrade system and basically I'm told computer says no.

Has anyone else had this issue and how did they get it resolved as I'm still over a year in on my contract.  Would it be a option to mutually agree to cancel my contract for free and then immediately start a new FTTP contract with Vodafone to negate the system issue?

Thanks Dean

[garetc]

I do think it’s hilarious that Vodafone have written to me to tell me I can get full fibre at my home yet their system isn’t updated to reflect we’re a full fibre area.

Marketing need to have a word with the back office.