Upgraded to Fibre 2 weeks ago, having been using dsl for 4 years with not one problem. Fibre took 4 days to activate after open reach had installed, with Vodafone texting to apologise for the delay. Connection then dropped out 2 days ago. Contacted support the same morning via chatbot…. Email response received and nothing else. Contacted support, actually managed to speak to a human, who couldn’t do anything and eventually got a call from a call centre wanting to run through potential faults my end…. Thing is, it appears the router has a ppp error, which i suspect is an easy authentication fix at Vodafone’s end. In the mean time, we have no central heating as it’s WiFi controlled, only half our lights work ans they’re all ifttt and I can’t work as my design software needs online authentication. How do I get Vodafone to actually fix this problem?
