Fritzbox cannot connect

[Madhatter]

Hi,

My connection was fine last night and this morning I cannot connect.

Fritzbox shows connected but no internet, VF tests all passed 

Rebooted router but no joy.

Tried CS but all agents busy for last 1 hour.

Anyone suggestions?

[KrispyB]

I’m getting the same - first time I’ve lost internet connectivity. 

fibre box (city fibre) rebooted, Vodafone router rebooted.   Shows internet connected in diagnostics and online check, but it’s failing to connect to websites.  It’s sometimes getting a few bytes thru - as bing half works. But I cannot get to Google / bbc.  

I’ve tired my pc which is wired in and it’s the same 

I’m in Peterborough in the city fibre network in case it’s regional. 

[Madhatter]

I am on FTTC, in Dunstable,reinput my details and shows connected and FB now passes internet test, before it wasn't but still no internet.

Still can't get through to CS

[KrispyB]

Downdetector website shows massive spike in landline broadband fail reports for Vodafone.  So it looks like a network issue their side.  

[Madhatter]

Hopefully and get it sorted quickly, might explain why no CS available.

I changed my router setting and put in VLAN 101, it now passes Fritzbox check for internet but still no actual throughput.

Anyone know what the PBit setting is?

UPDATE

Just called CS and main message is no issue but after option it comes up with new message "Customers are having issues"

[Madhatter]

It's VF issue, made breaking news on the beeb🤔

https://www.bbc.co.uk/news/technology-65230801

[steve25]

Pbit is the priority value,  recommend leaving at Zero https://en.wikipedia.org/wiki/IEEE_P802.1p . 
to avoid unintended consequences. 

[Ripshod]

Typical Vodafone cs response: It's not us, it must be you.

Surprised they can even tie their own laces.

Afterthought:

Maybe that was a bit harsh. They only know what they're told.

[Beth]

Hi all! We’re aware of and investigating an issue impacting some of our home broadband customers since this morning. Getting our customers reconnected is now our top priority, and we’re incredibly sorry for any inconvenience this is causing.

[Madhatter]

@Beth Still offline here though others on twitter saying back on.