Gigafast 500mbps fault since 20.11.23

[dminty]

Our 500mbps Gigafast has worked very reliably since Sept 2020 but since 20.11.23 it has been on/off with no explanation from Vodafone other than they have contacted City Fibre to investigate.  I keep reporting the fault each time it goes off and this time it has been off since 08.12.23.  How do I contact a Tech Supervisor to  try and get more information on why we are not able to receive a reliable service and what is the fault that is causing our issues.

[Effie]

Hey @dminty I hope you're doing well. I'm sorry to hear that this as still not been resolved for you! We have no account access on the Forum so we are unable to help here with broadband faults, account issues etc. You would need to reach out to the dedicated Broadband team again on 0333 304 0191 or via LiveChat and ask for this to be escalated.