main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Broadband connection

Gigafast - Unable to obtain IP address - WAN interface

Highlighted
2: Seeker

Had Gigafast installed yesterday morning and the guy had to call to give them the serial number of the router because it was not connecting. They told him that it will be fine in about 20 minutes, and I am still waiting.

 

Out of boredom I just connected to the router and it is complaining about being unable to get a WAN IP Address. Link is UP but PPP is down. It looks like either my profile is not correctly configured or they haven't associated the correct serial number of the router.

All I need is to compete the 1st connection and ask for an user/pass to configure on my own router.... but is not happening.

View more options
5 REPLIES 5
2: Seeker

So I called them on Saturday and they were unable to activate my line. Apparently they are going to send me an engineer "soon". I don't think I need a visit from one, Link is UP but PPPoE is down, so it is most likely a problem at their end.

View more options
Moderator

Were the advisers you spoke to unable to provide a more accurate time frame for your visit @Ballantin? If not and you'd like us to confirm this for you, pop us a message through Facebook or Twitter and we'll be happy to get this for you 😊

View more options
2: Seeker

Hello,

 

Issue has been fixed already. It started to work last night for no apparent reason.

 

Thank you anyway!

View more options
Moderator

That's great to hear @Ballantin. What kind of speeds are you getting? 

View more options
2: Seeker

It depends on the server but between 600 and 900 mb/s.

View more options