main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Broadband connection

Gigafast no internet

4: Newbie

My gigafast internet is down today randomly from the afternoon


light on router is red for internet 

ONT box service and broadband lights are off. 

tried restarting ont box

tried restarting router 

tried resetting to factory


all wires checked and fine


router homepage has “no IPv4 address “ as error


chat was useless and can’t get through on the phone


Pls help

View more options

Hi @moses89! I'm sorry you're experiencing connection issues at the moment. We're unable to discuss accounts over the forum, however, please contact our Social Media team here, a member of the team will be happy to investigate your line with us

View more options