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Broadband connection

Gigafast no internet

moses89
4: Newbie

My gigafast internet is down today randomly from the afternoon

 

light on router is red for internet 



ONT box service and broadband lights are off. 

tried restarting ont box

tried restarting router 

tried resetting to factory

 

all wires checked and fine

 

router homepage has “no IPv4 address “ as error

 

chat was useless and can’t get through on the phone

 

Pls help

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1 REPLY 1
Beth
Moderator

Hi @moses89! I'm sorry you're experiencing connection issues at the moment. We're unable to discuss accounts over the forum, however, please contact our Social Media team here, a member of the team will be happy to investigate your line with us

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