HHG2500 fibre compatibility

[Wholemeal]

Hi all, I am being upgraded to Fibre (not by my instigation, Vodafone say Cityfibre needs to remove the copper line) but have a question.

There is no WAN port and no Tel ports on my HHG2500 router. I have tried explaining this to customer services but they are stubbornly refusing to send a new router. One rep said "the telephone goes into an ethernet port" and tech support said, "we will send you a router after the installation if it is needed." 

Neither of these answers are reassuring, even if the router is somehow compatible. I am tempted to just switch to an alternative provider and not risk being cut off from internet and landline.

Any ideas?

[Ripshod]

The engineers that do the install have a tick-box on the ULA that indicates that the full installation was not completed due to a lack of equipment. This would (should) be reported back to the ISP. Keep pestering them though. 

[Wholemeal]

Thanks Ripshod. I'll get back to them when I've recovered from the frustrating 90 mins I spent on the phone this morning. The Vodafone systems are so rigid, noone seems sufficiently empowered to do anything when "Compu'er says no."

[Jayach]

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@Wholemeal wrote:
One rep said "the telephone goes into an ethernet port" and tech support said, "we will send you a router after the installation if it is needed." 

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It really is unbelievable that the agents on the phone could be so unknowledgeable.

How long have you been using the HHG2500, the THG3000 has been the standard router for about 4 years.

Try reporting your situation via the live chat, they usually seem more clued up.

https://www.vodafone.co.uk/bbservcd/

[Wholemeal]

Thanks Jayach. I'm sufficiently tech savvie to understand a RJ11 VOIP adapter doesn't go into a LAN port, but not surprised at customer services. The real frustration begins when you are talking with tech support and they flat out refuse to beleive that a HG2500 doesn't have a WAN port and talk at you like you're a halfwit.

I'll be happy if the cityfibre guy can screwdriver the box and make a port magically appear. If not I can repurpose the Asus DSL56 I currently use as a switch/extender.