Ring doorbell keeps dropping from wifi

[theodom11]

Recently got Vodafone pro2 fibre wifi. Everything works fine apart from my Ring doorbell. It worked without issue using my previous broadband. However it just keeps dropping offline (despite a very strong wifi signal). I’ve got the compatibility mode switched on and yet for no reason the doorbell drops. I then switch the compatibility off and back on and on the majority of cases the doorbell reconnects but then a few hours later it drops. My ring camera and ring chime work without any issue! 

any ideas?

[Cynric]

@theodom11  You are not the first to ask this kind of question. Hopefully one of these links will help you.

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Pro-2-broadband-cant-connect-Ring-doorbell/m...

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Pro-2-Broadband-router-problems/m-p/2721792

[theodom11]

Thanks - I’ll try the guest network option tonight !

[Dconn]

Hi did you even find a solution? I’m having to reboot my network every other day to get my ring devices to reconnect. It’s terrible and Vodafone are not interested in helping when chatting to customer support. 

[theodom11]

Hi…. Agree Vodafone were no help, however I found that by using the guest network (mentioned in one of the links above)  it solved the problem. Hope it works for you