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floe
3: Seeker
3: Seeker

I've been looking on the website and tried the live chat (๐Ÿ™ƒ) but can't find anywhere to provide feedback.

Just wanted to say that Karim from Tier 2 technical support was great. He was focused on finding a solution to my connection issue and even called back after an engineer's visit to check on everything. He was knowledgeable, patient and helpful. Thank you!

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Andy
Moderator
Moderator

Hi @floe ๐Ÿ‘‹ Thanks for wanting to leave feedback for Karim. The best way to do this is by reaching out to us via the details here, we can can then locate the agent from your account and make sure feedback is passed on ๐Ÿ˜Š