How do i get my 4G broadband backup dongle

[jonlyon]

Hi. I received an email from vodafone ....

You’ve got unbreakable WiFi thanks to our 4G Broadband Backup

One of the great things about your Vodafone Pro Broadband is the 4G Broadband Backup feature. In the unlikely event your service goes down, your hub automatically switches to our 4G network. Giving you a seamless, unbreakable connection.

It doesn't tell me how i get my 4G Dongle as I didn't get one with the router. Does anyone know how I get one?

[Jayach]

Did you join on Pro, or did you upgrade later?

[Jayach]

I've just noticed I have the same email, personally addressed to me, and I'm not on Pro. (I think it's a waste of money, but you are now forced to take it if you want the faster broadband packages)

Vodafone at their most efficient.

[Evie]

Hey there @jonlyon - 4G Broadband Back-up – If for any reason your broadband service is interrupted, our hub will automatically switch to our award- winning 4G network without disrupting your service. For more information please see here or speak with our Wi-Fi Xperts on 191.

If you haven't received all of your Pro Broadband equipment please get in touch with our Wi-Fi Xperts on 191 or livechat.

[CrimsonLiar]

I guess this was kind of inevitable!  At least if this is correct then it should make things a little more idiot proof (so says the person who just cooked a USB flash drive).

So with this being the case will this be a THG3000 V3, and if so does it only have a single USB port?

[Jayach]

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@Evie wrote:

Hey there @jonlyon - 4G Broadband Back-up – If for any reason your broadband service is interrupted, our hub will automatically switch to our award- winning 4G network without disrupting your service. This is already set up in your hub instead of on a additional dongle. For more information please see here or speak with our Wi-Fi Xperts on 191.

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@Evie

You seem to imply there is a new router with the 4G built in, instead of the THG3000+dongle.

Do have any info, as the link you gave still shows the THG3000+dongle.

 

[Evie]

My apologies @Jayach @jonlyon @CrimsonLiar I've edited my post as you should receive a dongle with your Pro Broadband which inserts into your Wi-Fi Hub. Please follow the steps added to my post to get this investigated further.