How long after provisioning should it take to get internet working?

[Gwemyss]

I had  broadband installed yesterday and i still have no internet connection. (Red flashing internet light).

Using vodafone chat yesterday and again today i was informed that the router needed provisioning which they informed me has been done. The last time was over 3 hours ago and still no internet. Do i continue to wait or do i need to call again? (I’ve rebooted the router an few time too without success)

[Jayach]

If the internet led is flashing red, it has nothing to do with provisioning, the router is simply not connecting to the street cabinet. (Edit: this is assuming you are on FTTC, not FTTP)

Is this a new install, or are you moving from another supplier?

[Gwemyss]

It was a new installation last Thursday, still no internet today so not very impressed so far with the service and support. My virgin broadband is still active for a few days yet, I’m sure they will be happy to take me back. 🙁

[Jayach]

Did you already have the BT/Openreach phone socket in the property, or is it a new FTTP (full fibre) installation?

[Gwemyss]

Hi Jayach, it was new installation, i was previously with Virgin.

[Gwemyss]

It was a full new installation. I have 4 green lights on the ont box if that’s useful.

[Jayach]

---

@Gwemyss wrote:

I have 4 green lights on the ont box if that’s useful.

---

That is useful, it means you are on FTTP. The router lights mean a little different when on FTTP.

Unfortunately I'm not on FTTP so I won't really be able to help much, but which 4 lights are lit?

[Gwemyss]

On the ONT it’s the power, broadband, service and ethernet lights which to a layperson indicates all is well with City fibre. 😕

[Jayach]

It does indeed!