Im no Xpurt but...

[Skadoosh]

Hi all,

I recently had ultrafast 500 installed which had to done in the upstairs bedroom as the layout of the house is a bit backward (kitchen at the front). I keep getting drop outs especially when im on the ps5, ive tried hooking up a booster via ethernet to it, which connects and disconnects and when it is connected the speed is dreadful as if it isnt really connected.

I was wondering if getting rid of the vodafone router and buying a 3rd party router with an extender or 2 might make a difference ? Any help would be appreciate

[Effie]

Hey @Skadoosh I hope you're well. I'm sorry to hear that you're having issues with your connection. If you give our Broadband team a call on 03333 040 191 or drop the Social Media team a message here they can look into this for you.