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Router connected but no internet

My network suddenly broke down tonight at 0:00 am. All lights on the router are white. My vodafone broadband app says ‘network status: inactive’. I tried all methods I can find on internet but no one works. It says I’d better speak on this forum and ...

Carson by • 2: Seeker
  • 1715 Views
  • 1 replies
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Vodafone THG3000 router IP / Subnet

I have received my router today, ready for switch over next week, and I need to change the default IP address and Subnet Mask, so it fits with my existing network the range I need to use is a 172.16.0.0 subnet 255.255.0.0 but I cannot seem to change ...

Ptanser by • 3: Seeker
  • 6377 Views
  • 7 replies
  • 0 thanks

What's in the Box?

I'm considering defecting from Virgin cable to Gigafast after CityFibre layed cables in my street last year. I'm trying to workout the practicalities of the connection. At my house the Virgin phone line comes in at ground level, but the broadband cab...

SmilerUK by • 4: Newbie
  • 3417 Views
  • 8 replies
  • 0 thanks

Resolved! IP configuration failure

I am very close to the end of my 18 month contract. Repeatedly and with no warning, but at least once a day, all the devices on my home network disconnect from the internet and are unable to reconnect unless I perform a factory reset of the router. V...

Rackers by • 2: Seeker
  • 4325 Views
  • 4 replies
  • 0 thanks

Intermittent non response

I had Vodafone FTTC at my old house for ages and it was fine, I did have a few line issues on occasion but they got BT out to fix them both times.  I’ve now moved and it went live here early Monday AM, it’s synced at the max 79999 and 19999 since day...

Firtrees by • 2: Seeker
  • 2845 Views
  • 7 replies
  • 0 thanks

Address not recognised

I have bought a new build property, built next to an existing property. The address is registered with Royal Mail. Being the first occupier I need a land line installed. I have tried asking Vodafone to this for the broadband I wish to have from you b...

How long should broadband stay connected for?

I have noticed repeated disconnects in the Vodafone router log for the WAN connection. They do not seem related to anything happening in the house nor the number of devices connected. Sometimes there are a few on a day. Today it has lasted just over ...

Mattwal by • 2: Seeker
  • 1651 Views
  • 2 replies
  • 0 thanks

No internet connection for wired devices??

I have upgraded from Vodafones broadband router (which works fine) to the Vodafone Wifi hub.  I have used the same cables and tried the ones supplied. all the lights are on the router to say it has internet connection etc but my laptop and tv connect...

Procedure for requesting PPPoE password

hi everybody  i have just signed up for Vodafone broadband , however i want to use my existing equipment which is a draytek vigor 166 modem and a nest wifi router  does the PPPoE password come with the Vodafone router ? Or do you have to call somebod...

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