Home broadband disconnected

[maguimac]

Hello everyone

I have been facing a nightmare with home broadband. I do not have service since 09/09 at 6am. During all these days, 11 already gone, everyday Vodafone affirms that Openreach will sort this on that day. During all this time, just lies having to listen to advisors from 2nd line technical team calling liars to the other colleagues. Obviously, I have all recorded. Being Vodafone's client on another country where this is just impossible to happen, seems to me that this situation is unbelievable! especially considering i am these supplier client for 8 years and I work from home. Anyone with the same situation? Anyone knows how to confirm with Openreach if what Vodafone affirms is true? No one else in my neighbourhood have any issue and the guys keep saying that is a problem on the street.  

[Gemma]

@maguimac - I’m sorry to hear you’ve had this experience when you’ve contacted us for updates. We can get this investigated and feed it back internally.

With you mentioning our Second Line Technical Support Team, it sounds like this issue’s been raised to them. My team can look if we’ve any updates. Please contact us through Social Media and ask us to liaise with the team for you.

[maguimac]

Shamefully i have been in contact daily and some days more than once, and no one is doing nothing. Even yesterday i received a call at the end of the morning from Moe, 2nd line TTeam informing that the situation would be sorted during the afternoon and...nothing was made. Until this precise moment no service and no further contacts. Disgraceful service where i have calls recorded where assistants call the previous one that spoke with me liar as there "was no such update". 

You just do not play when comes the day to collect money of invoices. 12DAYS WITHOUT HOME BROADBAND with tremendous damages.

[Gemma]

@maguimac - I can understand your frustration and how important it is to have a connection. With this being with our Second Line Tech team, we can check what they've advise on the ticket for you and chase this up with our Tech Team if an update isn't showing. 

For us to do this, we'd need to take some of your account details securely. Please contact us through Social Media and include a link to this post. 

[maguimac]

12 days reporting and being informed by several that they PROMISSE to deal with the case. Issue reference 359036. After being informed that all would be sorted yesterday, i had today to search for a new update and i am now informed that EVENTUALLY ON 23rd there will be further updates!!!!! It will be 2 WEEKS WITHOUT BROADBAND with devastating consequences for the family as i work from home. Vodafone in UK is worse that any other company on any country of the third world. I am also client of Vodafone Portugal and they are struggling to believe that this is happening in UK! 

[Alistairf]

Just interested as i am on day 1 of no internet at the moment, did this ever get sorted?