Intermittent Connection

[SimonJP]

I moved house 6 months ago and went with the home move via Vodafone. I decided to stay with them as I’d not had any issues at my previous address..

We started to get problems with connectivity, sky tv not working, smart speakers pausing whilst playing.  I calked customer services and each time they tell me the same thing, we can’t see any fault so it must be a fault with everything else that’s using a WiFi signal…. I don’t think so.

The last time I called they told me that there was a line fault at the exchange and it would be resolved…. It hasn’t been.

6 months on and Vodafone still haven’t got their act together,. False promises of  compensation for the inconvenience and down time… which never happens, not impressed !!!

Needless  to say I am now pushing to cancel the contract and go to a decent reliable provider.

[Amanda]

Hi there @SimonJP 👋 I know it's important to stay connected and I'm sorry you're not happy with the service you're currently getting. 

From the sounds of things, it's much more likely to be related to the strength of the Wi-Fi signal in your home, rather than faults with your devices - I'm sorry about that. 

So we can check your line to see if there any faults on your line, please come and speak to my team via social media. 

[SimonJP]

It’s not signal strength as the router is 8 feet away from the tv,.Plus there’s a signal booster  so that I can watch tv upstairs. 
When it’s working the signal is fine it’s the fact that you don’t know what you’re going to get on a daily basis.

Technical department carry out the same test each time I call and I get the same answer “ it’s not your broadband it’s your sky or your other devices” really !

There was an apparent fault on the line and it required investigation was the last excuse I got. Yet still I’m left with intermittent broadband.

[Amanda]

Thanks for getting back to us @SimonJP - I can understand your frustration with this. 

So I can double check your line for faults, please get in touch as I've mentioned above.