Intermittent non response

[Firtrees]

I had Vodafone FTTC at my old house for ages and it was fine, I did have a few line issues on occasion but they got BT out to fix them both times.  I’ve now moved and it went live here early Monday AM, it’s synced at the max 79999 and 19999 since day one on the router and speed tests are consistently around 71 up and 17 down, which is great.

But it still seems to go slow every so often, 2 minutes to load Hotmail for example, or not loading this website til I gave up, did something else, then tried again.  Last night my Xbox kept on disconnecting from EA servers.

Router is direct to a new master socket with built in filter, no phones anywhere.  I’ve tried cabled, built in WiFi and a HUAWEI mesh WiFi system - same on them all.

As far as I know as it’s FTTC there is no 2 week training period?  Any idea, Vodafone told me the usual try the test socket, which I will do tomorrow, but I’ve never seen that do anything.  They said it passed a line test.

[Firtrees]

Put a draytek on I had lying around, any clues from this?

It’s been on around 12 hours and the error counts look huge.

[Evie]

Hey there @Firtrees - I understand how important it is to have a stable connection, especially now. Do you know what your minimum guaranteed speed is? If not, we can check this, just drop us a message on social media with your landline/account number and link back to your post.

After trying your router connected directly to the test socket, did you notice any improvement in the connection/speeds?

[Anonymous]

There is a training period on FTTC!  Also if using a Draytek modem and you are having large numbers of errors reported they'll probably be genuine errors!

> vdsl status

  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 48999000 bps   US Actual Rate       :  8948000 bps
   DS Attainable Rate      : 52010500 bps   US Attainable Rate   :  8948000 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :       21 dB    Cur SNR Margin       :        3  dB
   DS actual PSD           :     7. 0 dB    US actual PSD        :    13. 9  dB
   NE CRC Count            :     1804       FE CRC Count         :      704
   NE ES Count             :      422       FE  ES Count         :      702
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        1
   ITU Version[0]          : fe004452       ITU Version[1]       : 41590000
   VDSL Firmware Version   : 05-07-06-0D-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       29 dB    Far SNR Margin       :        5  dB
   CO ITU Version[0]       : b5004244       CO ITU Version[1]    : 434da4a1
   DSLAM CHIPSET VENDOR    : < BDCM >

The above are our stats for the last 17 days (think we had a power outage)!

*Anyone using the VF modem and thinking the stats above are very low, you need to compare like with like, and the VF modem/router misreport corrections as being errors - hence the VF devices massively over report error counts!

[Firtrees]

BT came out yesterday, line tested fine when they were here, he re-terminated in the house and pole, replaced the faceplate.

This morning my downstream SNR is 0!

No-one answers on the Vodafone number I was given to call if I still have problems.  This is getting stupid now.

[Firtrees]

Look at those errors, although the SNR is back up now, and its atleast working right now.

Been on hold for an hour and 20 minutes.

  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 79997000 bps   US Actual Rate       : 19999000 bps
   DS Attainable Rate      : 91688400 bps   US Attainable Rate   : 25683000 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :        7 dB    Cur SNR Margin       :        9  dB
   DS actual PSD           :   -10.-2 dB    US actual PSD        :    14. 4  dB
   NE CRC Count            :        0       FE CRC Count         :    85928
   NE ES Count             :        0       FE  ES Count         :    66989
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        1
   ITU Version[0]          : b5004946       ITU Version[1]       : 544e0000
   VDSL Firmware Version   : 05-07-06-0D-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :        6 dB    Far SNR Margin       :       15  dB
   CO ITU Version[0]       : b5004244       CO ITU Version[1]    : 434da49a
   DSLAM CHIPSET VENDOR    : < BDCM >

[Tash]

@Firtrees I'm sorry for the hold time - have you since been able to speak with us over the phone? If you need any assistance, we'll be happy to take a closer look into the latest of this for you. If you haven't already, please drop us a message through Facebook or Twitter in the link provided by @Evie. We'll be able to view the Engineer's notes and advise/implement the next steps to help.  

[Firtrees]

No I haven’t, and I messaged on Facebook they couldn’t help.