Internet light flashing white

[Rbrock002]

Hi,

I have upgraded my fibre from superfast to superfast two and received a new router in the process.

My internet is still working on my old router however when I plug in my new router the internet goes red the white to connect but then flashes white. When I connect to the router page it says 'no connection no ip'

I have tried factory testing the router  from the firmware. 

I have connected the router to the test socket and used the same cables from the old router which still work.

There is no problems with the internet as this is fines only the new router. It appears to be a faulty router as though it's not authenticating I cannot see any login detail in the router which my be different from the old router. 

I've tried to report this online however I been asked to go through no relevant check about changing the wireless channel and resetting the setting on my computer which I know has nothing to do with this issue.

I have checked the router logs and this mentions it cannot get an address - I've copied the error below.

Please can someone advise if there could be a password and user details on this router which could be causing an authentication issue or if this still is not syncing how do I arrange to swap the router as it appears to be faulty.

Thank you

Richard Brock

[blasterspike]

Funny enough, I started having the same problem today.

I have been having constant disconnections every almost every 10 minutes.

Vodafone sent an OpenReach engineer that saw that the fiber port of the cabinet where I was connected was faulty and he connected me to a different and working one. All his tests were successful but I kept having disconnections, even 20 minutes after he left. He told me that was then a problem with the router.

I then asked a new one and I received it today. It was able to get the DSL line immediately but it never go the external IP address and on the logs I see the same lines.

The model of both routers is THG3000. At this point I can say that it isn't a very reliable product.

[jcolvin145]

I have exactly the same model.

OpenReach just recently enabled my line and tested it to all be working well with good range to the cabinet. This thing just kept disconnecting too.

I've given up and fortunately I have an Archer VR200 from a few years back and I've managed to log into that and so far, it's been faultless. I think it is that the THG3000 is quite a useless bit of kit.

Equally fortunate was that Vodafone were forthcoming in emailing me my username and password, so I've been able to switch over to it quite quickly.

However, if you don't have access to your own router, I would be understandably frustrated ...

[blasterspike]

After 2 more hours with Vodafone, they have changed some settings on their end and the new router at least now can get an external IP address.

Unfortunately the disconnections keep happening.

At this point I think that the only solution for me will be to change the modem/router as soon as I can.

During the last phone call I was able to ask also for username and password to connect my own modem.