Live chat, complaints, poor broadband.

[Travshilton88]

I will try to keep this simple.

My activation date for Vodafone home broadband was 14th September 2020. Between then and today i have had 4 engineers come out and spent a total of 10 hours on hold on the phone due to an intermittent connection and poor broadband speeds. My most recent phone call was on the 11 October 2020 in which i was assured my issue was being raised as a service level 2 issue. Its now Friday and i have had no confirmation or contact from an engineer. I am without Broadband and i refuse to spend another 2.5 hours on hold. Live chat is constantly unavailable and i have just about had it with Vodaphone and Openreach. I will be cancelling my direct debit as of today and would like to speak to someone regarding the a complaint process, refunds and compensation. Any moderator can help please?

[Mark]

Hi @Travshilton88 I'm really sorry to see you've had continued issues getting your service up and running, this isn't the kind of experience we want for any of our customers and would like the chance to turn this around for you. Pop one of our dedicated team a message through one of our social channels and I'm sure we'll be able to get everything up and running for you.

If you'd still prefer to raise this to our complaints team, you can find mote information on doing this through our Code of Practice.