Following an upgrade to full fibre on 12/12/2023 I have not had any broadband service. The Openreach engineer raised the fault with Vodaphone directly who then carried out work on the seized copper wire line until they realised their error . They then closed the complaint down and I had to start from scratch. The structure of Vodaphone's remote technical diagnostic service is not fit for purpose. I have spent hours on a daily basis carrying out tests and resets on the router. Taking photographs of the Openreach fibre optic box installed in my house, been asked to replace Ethernet cables and then finally on 17/12/2023 the fault was upgraded to a section know as 3rd technical who I'm told don't speak to customers but communicate via text. I am still unaware of what the issue is despite asking a number of technical questions. I've raised a formal complaint and been offered £9per day compensation but its the service I require .Anyone had similar and resolved?
