No broadband for the last 9 days

[Shali]

Hi everyone,

My broadband connection is faulty for the last 9 days and I'd been promised a new router that was supposed to come on Monday but it hasn't arrived.

I've been resetting the current one many times over the chats with Vodafone, I have the router connected to the socket directly (as I was instructed) but it's still the same - no connection at all. The Internet light keeps flashing red the router is unable to connect to DSL service.

May I know if the router is coming at all and if so, when can I expect it?

Thank you for your help!

[BandOfBrothers]

Hey @Shali 

For account access issues you'll need to liaise with the Vodafone Broadband Team via Broadband-and-Home-Phone-FAQs  call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.

Or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Unfortunately there is no account access via this forum anymore.