Connection between computer and router disconnects every 10 minutes

[Nojay]

I'm getting drops between my computer on Ethernet and the Vodfone-supplied router every ten minutes according to the router's diagnostic event log. A sample of the log is below:

06.02.2020	00:10:26	LAN client computer-2 (IPv6 address elided) disconnected with IP address 192.168.0.151	LAN
06.02.2020	00:02:06	User sucessfully logged in to UI from LAN	System
06.02.2020	00:00:26	LAN client computer-2 (IPv6 address elided) disconnected with IP address 192.168.0.151	LAN
05.02.2020	23:50:25	LAN client computer-2 (IPv6 address elided) disconnected with IP address 192.168.0.151	LAN
05.02.2020	23:40:24	LAN client computer-2 (IPv6 address elided) disconnected with IP address 192.168.0.151	LAN

This is nothing to do with the line connection as far as I can see, the computer reconnects invisibly with nothing reported in the event log (I'm typing from trhis computer now). I have a direct wired connection between the computer and one of the router's Ethernet ports, there are no switches or other devices in the way.

Another symptom that's appeared recently and may be connected to the disconnections reported in the event log is that connections to websites and downloads are "hesitant" with a few seconds delay before the transfer starts, however I'm seeing about 35Mbps transfer speeds when the connection is established which is what I'd expect. Ping times to common sites like bbc.co.uk are fine, about 17ms.

Has anyone else seen something like this happen?

[Privateofcourse]

Exact same problem. Absolutely infuriating. I haven't had a reply to my post about it though. Not only am I getting drops frequently, but the speed is atrocious as well. I'm on Superfast 2 and this is what I get most of the time:

Vodafone UK
London / Manchester

Ping ms
13
Download Mbps
25.38
Upload Mbps
18.70

---

Ping ms
13
Download Mbps
23.10
Upload Mbps
18.70

---

Ping ms
12
Download Mbps
22.45
Upload Mbps
18.72

[Tash]

@Privateofcourse @Nojay Is this happening when you're on Wi-Fi or a wired connection too? 

Please also be aware that if you're within your first 10 days of being with us, your connection speeds can differ as we'll be testing your line to choose settings that work best for a stable performance. 

We also have our handy guides that might help your speeds on our website.

If you're still having issues after trying our steps, please reach out to our team on Facebook or Twitter. By including your Community username and a link to your post, you then won't need to repeat yourself