No internet 5 days after install help!

[aaron1901]

I have had fttp 900mbs installed from Vodafone on the 25th. It has not worked since it has been installed . Only white flashing light internet light on the router . I have logged into the router and it says no IP address. Have phoned them everyday and same story …… reset router . Still nothing all 4 lights on the fibre box are green . Also I know I can use the 4g back up 18mbs 😔 but the router barely reaches my office upstairs and I am unable to set up the booster without having the fibre running . My service has been cancelled from sky from 2moro so I am going to end up with no internet 

[network123]

If I'm correct in saying, this sounds like a fault with VF authentication. If this was a fault with connection, the light would be flashing red. 

[aaron1901]

Any idea what I should do . And could it be the router itself 

[network123]

Nothing that can be done from your end if this is the case. This is unfortunately trying to find someone which understands what this means at VF.

Are you a new VF customer? If so, try setting your content controls (usually found on your VF account (or app I think)) - not sure if this impacts anything... My guess is no.

[aaron1901]

Yeah new customer ….. bad start . I tried the content controls but still nothing I’m guessing I’ll just have to wait 

[Evie]

Hi @aaron1901 - I understand how important it is to have a stable connection, especially now. Are you on our Pro Broadband? If so, I'd advise getting in touch with our Wi-Fi Xperts either over the phone or on livechat.

If you are on another broadband package, please either give the team a call on 08080 034 515 or get in touch with us on social media. If you DM us on social media please include your landline/account number, your forum username and a link back to this thread to save repeating yourself.

[aaron1901]

The wifi xperts are the ones I have already spoke to . All they say is to wait but I can’t just keep waiting around 

[Jayach]

Try live chat: https://www.vodafone.co.uk/bbservcd/

[aaron1901]

Tried that 5 days in a row now. Just get the same answers over and over . Reported the fault and looking into it and wait . Or reset router 

[aaron1901]

My friend literally in the same road has had his installed today and got no problems . This is ridiculous I am still just being told to wait for the fault ticket to be resolved . Seems obvious it’s either the router or an engineer needs to come out