No internet 5 days after install help!

[aaron1901]

I have had fttp 900mbs installed from Vodafone on the 25th. It has not worked since it has been installed . Only white flashing light internet light on the router . I have logged into the router and it says no IP address. Have phoned them everyday and same story …… reset router . Still nothing all 4 lights on the fibre box are green . Also I know I can use the 4g back up 18mbs 😔 but the router barely reaches my office upstairs and I am unable to set up the booster without having the fibre running . My service has been cancelled from sky from 2moro so I am going to end up with no internet 

[Mark]

I'm sorry to hear you're having a difficulty getting your service up and running @aaron1901. So we can get you in touch with the right people to get this sorted, please confirm which plan you have with us. 

[aaron1901 · Accepted solution]

My plan is pro gigs fast 900