I had super fast 2 and upgraded to the new gigafast 100 . An engineer came out and fitted the black optic fibre box to the wall and seemed surprised we didn't receive a new wifi router but got it set up anyway after making a phone call to base
.
Went to use it a couple of hours after he left and now the box he fitted no longer will give an IP address to anything that's plugged into it.
After a couple of hours on webchat resetting the wifi hub and router and "line tests" it's still not working.tried all the idiot steps and basic turn it off and on again.
3 days of no internet. I've logged into the router and shows no ip address is being assigned to the wan in the logs.this also mirrors connecting a PC and laptop directly to box they fitted. So it's nothing to do with the old wifi hub
The gnop small black box shows all 4 lights lit up green (power broadband service and Ethernet). So it appears this is ok as well
The last webchat said all the serial numbers were correct and the line was activated + an engineer would come out sometime but have no time given . any ideas what it could be?
