OK, you're now the 3rd person reporting this that I'm aware of looking at this forum - I've had the same since last week. Instead of being routed through London, I am now going via Manchester which has made my connections very sluggish and liable to disruption when packet losses occur.
It's clearly not just me then, so something wider is going on and VF seem to be quite tight lipped about it. It would be nice to be told if there's improvement works going on or a fault, but there's no service status page I can check.
I did report this to VF and they have raised a ticket with CityFibre for investigation.
I am sorry you got fobbed off. Did you call the UK based wifi experts team? I wouldn't recommend the chat box at all, I found phoning the wifi experts team to be more productive.
Also, if you haven't already, do set up ThinkBroadband's Broadband Quality Monitor (BQM) - you need to enable ping on your router in order for this to work. It will show you the changes in latency and also whenever packet losses occur.
If it helps you or anyone else out there, I would recommend putting in your external IP address in this reverse traceroute online tool. It will show you how the routing is working out, that's how I saw it was going via Manchester when it should have been London! https://dnschecker.org/online-traceroute.php
It's all very well when they 'add new servers' to supposedly improve the service, but they need to be assigned to customers based on geographic location! It's no good for someone up North being routed via London nor is it any good for someone like me down South being routed via Manchester. Something is clearly broken and it needs fixing, its impacting performance and reliability.
This really makes CF's marketing look appalling when they promise fast speeds and low latency and how superior it is to providers not using fibre to the home. The performance I am getting at the moment is making virgin media's DOCSIS look superior!
