Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Jayach]

---

@Gerry_Atric wrote:

It's a reverse trace route from an external server to his IP address

---

Oh yes, I didn't notice that.

[Anonymous]

What do you get with a regular traceroute. and a ping?

Try 'tracert BBC.co.uk' in Command Prompt, then 'ping' the same address. Your gateway should , ideally, be your nearest major centre. 

I get this.

IP address 84.65.192.1 is my VF gateway (Birmingham)  the one it should be from my location Coventry. The slightly sluggish address 90.255.251.119 is VF London. Never-the-less a ping of the BBC gets me 5ms.

[bartoldo]

There you go @Ripshod. Ping to bbc.co.uk comes back at 27ms.

[htyaH]

@Gerry_Atric @Ripshod @Anonymous @Jayach 

My ping's remained low however every evening (approx from 6-7pm until midnight) I've been suffering packet loss, for some reason it stops around midnight which makes me think it's an overuse problem? Anyhow I found out I was put on another BNG (90.247.192.1) which works fine but the connection/latency feels inconsistent at times - I called in and they told me they were doing further upgrades that will improve the connection to their BNGs, so yeah looks like it's gonna be another 3-5 weeks for me until that problem's sorted.

[Ripshod]

@htyaH 90.247.192.1 resolves as sdnn13-bng-c aka Swindon. I'll wager a few of our members in the southwest would love to be routed there 😁

It does sound like it's oversubscribed though. Do you run a BQM?

@bartoldo we'll have to wait for that image to be moderated. 

[Ripshod]

---

@bartoldo wrote:

There you go @Ripshod. Ping to bbc.co.uk comes back at 27ms.

---

90.247.128.1 is edbtn1-bng-c1, otherwise known as the Edinburgh BNG (PoP). I recognise it straight away as I was connected to it for over 3 months - from West Yorkshire.

That explains your latency issue - 20ms before your connection even meets the Internet backbone. 

Load balancing? Surely all this extra cross-country traffic is putting an even greater strain on the network? 

[prs1000]

I know what you're supposed to with an FTTC connection but I have only had FTTP for 3 weeks. Is rebooting the ONT likely to force a connection to a new BNG or am I best just leaving it alone and letting the system do its thing?

I'm not great at being patient!

[Ripshod]

I don't see it doing any harm to shut everything down for half an hour now and then, but then I don't see it doing any good. Worth a shot, it may trigger something on the vf servers.

[prs1000]

---

@Ripshod wrote:

I don't see it doing any harm to shut everything down for half an hour now and then, but then I don't see it doing any good. Worth a shot, it may trigger something on the vf servers.

---

Thanks, Good idea. I just went back onto a static IP so best to try that now while its "new". Then I'll leave things alone for a couple of weeks.

[prs1000]

I just spoke to the Wifi experts. There is upgrade work being carried out in Leeds. They hope to have it sorted by the end of next week. IT tends to set its own timetable but at least it's being worked on. 

There is nothing we can do at our end.